FAQs

Yes. HIGHKA pods are freestanding and designed to be fully mobile. Relocation within an office — for repositioning based on utilisation data — can be performed by an internal facilities team. The pod should be fully emptied of furniture and personal items before relocation. Larger models (Model L and XL) benefit from two to three

The most reliable indicator is a measured change in the sound level differential between interior and exterior. At initial deployment, establish a baseline measurement: measure ambient noise on the open floor, then measure interior ambient with the pod door closed. Record the differential. Repeat this measurement quarterly as part of the scheduled maintenance review. A

No. High-pressure water or steam should never be used on any pod surface. Moisture ingress into acoustic panel materials degrades acoustic performance. Moisture contact with electronic components — sensor housing, control surfaces, LED system — creates immediate risk of component damage. All cleaning should use damp (not wet) cloths for surfaces that tolerate moisture, and

No. The microwave radar breathing sensor is factory-calibrated and designed for the full operational lifespan of the pod without recalibration. If sensor response appears to have changed (delayed activation, failure to detect occupancy), the first check should be physical obstructions near the sensor housing, followed by power supply stability. If neither resolves the issue, contact

Document the location and nature of the seal damage and report it to your facilities team and HIGHKA customer support immediately. A compromised door seal is the most acoustically significant maintenance issue a pod can develop — even a small breach in seal continuity can measurably reduce the ISO 23351-1 Class A 35 dB noise

No. Acoustic panels should be cleaned only with a dry or barely damp cloth, or low-pressure compressed air. Glass cleaners contain surfactants and solvents that can penetrate acoustic panel materials and alter their absorption and reflection properties over time. Use the appropriate tool for each surface type as outlined in the cleaning reference table.

Surface vent cleaning with a dry brush and vacuum should be performed monthly by the facilities team. Deep cleaning of internal duct surfaces — if accumulated dust has penetrated beyond the surface vent cover — is a quarterly assessment task. Under normal commercial use with weekly surface cleaning, internal duct accumulation is uncommon. If ventilation

Deploy certified acoustic focus and call pods in the highest-demand acoustic deficit areas of the open floor. This is the highest-impact, fastest-to-deploy physical improvement — operational within one working day of delivery — and it simultaneously improves focus quality, call privacy, and the acoustic quality of the open floor (by removing calls from the ambient

Four metrics: (1) Pod and meeting room utilisation rates (booking data or sensor data) — are spaces consistently oversubscribed, suggesting insufficient capacity, or underused, suggesting a size or location mismatch? (2) Employee survey on collaboration quality — specifically, whether employees feel they can access suitable space for both focused individual work and collaborative discussions. (3)

Yes. HIGHKA pods provide bidirectional ISO 23351-1 Class A acoustic isolation — incoming ambient noise from the open floor is reduced by 35 dB (to approximately 30 dB inside), while outgoing voice is simultaneously contained. For video calls, this means: the pod occupant’s outgoing audio is acoustically clean, uncontaminated by open-floor ambient noise; remote participants